Service hotline employee (m/f/d)

We are not waiting for the future, we are shaping the digital world of today. Grow with us into new tasks and take on responsibility.

For our Service Center, we are looking for several full-time or part-time

Service hotline employee (m/f/d)

at our Berlin location.

You will be the first telephone and written contact person for e.g. patients or doctors via our service hotline

You are responsible for customer contact and process incoming customer ordersYou advise and inform about current care offers

You ensure high service quality and sustainable customer satisfaction

You work closely with our internal interfaces and specialist departments

• You have completed vocational training, ideally in the medical fieldAlternatively also possible as a student (enrolled) and lateral entry
• You have a confident way of expressing yourself and a good command of German
• You have a strong customer and service orientation
• You are quick on the uptake, outgoing and a team player
• You have experience and skills in dealing with IT systems, Callone, Windows, Outlook

• We offer attractive shift systems, including late shift, night shift, weekends and public holidays.
• We will initially offer a fixed-term contract for one year with the clear aim of permanent employment.
• We offer centrally located, bright offices with a view of the Spree, a café lounge and a maximum of four people in one room.
• We provide you with flexible working hours at your desired place of work with freely divisible break times.
• We offer a pleasant atmosphere in a committed, competent and friendly team with flat hierarchies and short decision-making paths.
• We issue our free Heliospluscard with optional/chief physician treatment - for the whole family and employee discounts for over 250 top brands as well as prevention programs.

• The Helios PlusCard: a supplementary insurance policy financed by Helios with, among other things, elective medical treatment or elective medical treatment in the event of a hospital stay in one of our acute clinicsDiscounts for over 480 top brands and prevention programs, e.g. discounts at gymsWe offer you the chance to get to work in an environmentally friendly way - with an employer subsidy for the Germany Ticket

Helios is the leading hospital operator in Europe. Collegial and interdisciplinary cooperation and the rapid implementation of innovations guarantee our patients the best possible care. This creates a unique space for your knowledge, talents, ideas and future plans.

Equal opportunities in the workplace are important to us. That is why we expressly encourage people with disabilities, of all gender identities and backgrounds to apply.

Christian Eilitz, Head of Service Center, 030/5445 39709, christian.eilitz@helios-gesundheit.de

Helios Private Clinics GmbH
Friedrichstrasse 136
10117 Berlin