Front Office Employee - Guest Service (m/f/d)

full-time

Your area of responsibility:

• Reception and check-in of guests (focus on VIP guests and regular guests)
• Guest care and information point for all guest concerns
• Complaint management and processing of guest feedback
• Entering special requests in the guest register and forwarding messages to guests or complaints/defects to the relevant departments

• Active sales to guests (up- and cross-selling)
• Preparation of guest invoices and check-out
• Acceptance of reservations and sales (walk-ins)

Your profile:

• Hotel-specific or tourism-related training (hotel management school, HBLA, HGA)
• Experience with common front office software (e.g. Protel) is an advantage
• Guest and service-oriented personality
• Good PC skills (MS Office)

• Communicative, flexible and able to work under pressure
• Solution-oriented and accurate
• Excellent knowledge of German and good knowledge of English, other foreign languages an advantage

We offer:

• A varied full-time job in the front office area
• Independent work in a competent and motivated team
• Plannable working hours

• Collegial working atmosphere with attractive employee benefits
• Crisis-proof workplace in an environment where others go on vacation
• General conditions of an internationally successful group

We offer different working time models and are happy to take your individual needs into account. Payment is made on the basis of the collective agreement, with an overpayment in line with the market depending on qualifications and experience. If you would like to seize this challenging opportunity to actively help shape our company and feel up to the task, we look forward to receiving your application!

St. Martins Therme & Lodge,
Im Seewinkel 1, 7132 Frauenkirchen, Austria
karriere@stmartins.at
www.stmartins.at Tel: +43 (0) 2172 / 20 500 Download (PDF)