Senior Consultant IT Service Management (m/f/d)

We are the IT Service Management team at Fresenius Digital Technology and are part of the IT Strategy, Sourcing & Transformation division. For a successful cooperation with the business units of Fresenius, which rely on our innovative and reliable IT services, we do everything we can to adapt our service portfolio to the requirements of Fresenius' business units.

We develop new service ideas, establish IT service framework concepts and ensure that all services are provided in an optimal and cost-transparent manner in the operational business at the interface to the customer.

Would you like to help shape our IT service management for the future and inspire customers? Then become part of our team as a Senior Consultant IT Service Management (m/f/d).

Your tasks

• Consulting and support in the design, implementation and optimization of IT service management processes based on ITIL, COBIT and other relevant frameworks

• Analyzing existing ITSM structures and identifying potential for improvement

• Design and implementation of service design and service transition processes

• Development and implementation of IT service management processes to ensure the alignment of IT investments with the client's business objectives

• Defining and implementing service level agreements (SLAs) and key performance indicators (KPIs) to measure and monitor IT service quality

• Deliver training and workshops to raise awareness and understanding of IT service management principles and practices

• Working closely with internal teams to integrate ITSM requirements into IT infrastructure and IT service delivery

• Monitor and report on the effectiveness of ITSM measures to management

• Work closely with internal ServiceNow experts to share best practices and solutions and continuously contribute to the evolution of ServiceNow implementations

Your profile

• Successfully completed studies in computer science, business informatics or a comparable qualification

• At least 5 years of professional experience in consulting on ITSM projects with a focus on IT service management

• Extensive knowledge of ITSM frameworks such as ITIL, COBIT or ISO 20000 and experience in the realization and implementation of ITSM best practices

• Strong problem-solving skills and quality awareness

• Strong analytical skills and the ability to communicate complex issues in an understandable way

• Excellent communication and presentation skills in German and English