Customer Master Data Governance Lead (m/f/d)

Focus of the role:

The Customer Master Data Management (MDM) Governance Manager will lead the development, implementation, and ongoing management of the company’s Customer Master Data Management strategy. This role is pivotal in ensuring the accuracy, consistency, and integrity of customer data across the organization. The Manager will collaborate with cross-functional teams, including Sales, Marketing, IT, Compliance, and Operations, to align data management practices with business goals and regulatory requirements. The ideal candidate will possess deep expertise in data governance, business process mapping, business rule definition, and the latest technologies for effective data management.

Master Data Management Strategy:

• Develop and implement a comprehensive MDM strategy that aligns with the company’s business objectives and regulatory standards.
• Define and drive the roadmap for customer master data management, ensuring scalability and adaptability to future business needs.

Data Governance:

• Establish and enforce data governance frameworks, policies, and standards to ensure the accuracy, consistency, and security of customer data.
• Lead the Data Governance Council, collaborating with business stakeholders to define and prioritize data governance initiatives.
• Monitor and report on data quality metrics and initiate corrective actions as necessary.

 Business Process Mapping:

• Work closely with business units including the GPO organization to map out current and future state business processes related to customer data management.
• Identify and address gaps in existing processes to improve efficiency and data quality.
• Ensure that business process designs are aligned with MDM best practices and other Master data stakeholders in the company support the company's data strategy.

 Business Rule Definition:

• Collaborate with business stakeholders including the GPO organization to define and document business rules for customer data management, including data validation, enrichment, and standardization by using the Process Framework from GPO / Tech enabled business transformation (currently under development)
• Implement automated processes for enforcing business rules, minimizing manual intervention, and reducing data errors.
• Develop a robust authorization concept that clearly defines roles and responsibilities in the customer creation/editing/deleing process and ensure those rules are being leveraged across the entire organization

 Continuous Data Management:

• Oversee the continuous monitoring, cleansing, and updating of customer master data to ensure data accuracy and completeness.
• Implement best practices for data stewardship, including the assignment of roles and responsibilities for data ownership and management.
•  Lead efforts to integrate new customer data sources, ensuring seamless incorporation into the existing MDM framework.

Technology and Tools:

• Evaluate, select, and implement advanced MDM technologies and tools that best meet the company’s needs for managing customer master data
• Stay up-to-date with industry trends and emerging technologies to continually enhance the MDM program.
• Work with IT to ensure that MDM systems are integrated with other enterprise systems, enabling effective data sharing and utilization.

 Compliance and Risk Management:

• Ensure that customer master data management practices comply with all relevant regulatory requirements (e.g., GDPR, HIPAA).
• Identify potential data risks and develop mitigation strategies to protect the integrity and confidentiality of customer data.

 Stakeholder Communication:

• Serve as the primary point of contact for MDM initiatives, providing regular updates to senior management and key stakeholders.
• Collaborate with other data management teams to ensure a unified approach to data governance and management across the organization.
• Ensure a proper collaboration with other key important projects such as the SAP S4/Hana upgrade, OneCRM, etc.

 KPI’s & Analytics:

• Define clear and meaningful KPI’s regarding customer master and the quality of the data.
• Build Analytics in order to ensure a robust mechanism to regularly maintain customer master data measure and defined KPI’s

• You have a Bachelor’s degree in Business Administration, Data Management, Information Technology, Computer Science, or a related field; Master’s degree preferred.
• You have at least 5 years of work experience in Master Data Management, with at least 3 years in a leadership role within the pharmaceutical or life sciences industry.
• You have gained strong knowledge of data governance, data quality management, and data stewardship principles.
• You bring experience with MDM and CRM tools and technologies, such as Informatica, SAP MDG, Salesforce.com, Veeva CRM, Realtio, or similar platforms.
• You have a proven track record of leading cross-functional teams and managing complex data management projects.
• You have excellent communication, analytical, and problem-solving skills.

• You are familiar with regulatory requirements in the pharmaceutical industry (e.g., GDPR, HIPAA

• You ideally have a certification in Data Management (e.g., DAMA) or related areas.

• You have experience in business process re-engineering and process optimization.

• You have gained knowledge of customer data management specific to the pharmaceutical industry