ServiceNow Data & Analytics Lead

As Fresenius Digital Technology, we are an integral part of the Fresenius Group, responsible for the IT of the healthcare group and its business segments. We ensure a frictionless interface of IT and business operations so that all employees in production, logistics, and other areas can work efficiently and without interference.

The ServiceNow Data and Analytics lead will be accountable for the accuracy, governance and maintenance of ServiceNow Foundation and CMDB Data and for providing actionable insights from data across the ServiceNow platform to drive informed decision-making for the Global infrastructure department.

Your daily tasks will include:

• Monitoring and reporting on the quality of GI infrastructure, service and foundation data within ServiceNow

• Maintenance of ServiceNow Data and Process artefacts and materials - Web pages , documents and templates, Teams / Sharepoint sites, etc.

• Provide Governance and Controls to ensuring data management processes are adopted and adhered to in a compliant manner to support operations and projects

• Responsible for leading data maintenance / data quality for GI Infrastructure and services within repositories: ServiceNow, Lean IX.

• Assess the impact of new projects and requirements on data quality and mange appropriately

• Design and maintain dashboards, reports and analytics leveraging ServiceNow Performance analytics, CMDB data and other ITOM ITSM modules.

• Provide data analysis and trend insights to support strategic planning, enable data-driven decision making.

• Provide leadership on data topics to the ServiceNow Platform Support Team

• Lead data activities within the platform support team and wider business

• Receive, manage, and direct the resolution of technical escalations

• Ensure Integrity of system remains intact throughout expansion and upgrades

• Manage Stakeholders across org units, business segments and geographies and maintain data governance across the platform

• Manage outsourced relationship to deliver support operations and projects

• Creation, development and qualification of use case/user stories

• Govern data interfaces to ensure reliability and accuracy

• Review and approve all solutions impacting foundation data

• Align with other architects and IT Security to ensure ServiceNow data meets all relevant compliance and security standards

• Driving the continual service improvement of capabilities and drive adoption of CMDB & Foundation data, aligned to CSDM, across all teams

• Data collection and analysis to support  GI strategic planning, development of  roadmaps and key programmes and projects. 

• Collaboration in international business contexts including virtual teams 

• Collaboration with internal and external stakeholders

• Representation of the organization to cross-functional stakeholders, business partners and external groups

What is important from our point of view:

• ServiceNow Experience, specializing in Foundation Data and IT Operations Management (Discovery, CMDB, Service Mapping, Event Management)

• Experience with data modelling, visualization, creating actionable insights.

• Experience of infrastructure configuration and architecture across traditional on-premises datacenters, cloud, network and IT security tools

• Broad understanding of industry best-practises in ITSM, Configuration management, enterprise architecture and master data management

• Process Performance Management & Excellence, Continual Improvement and implementing effective KPIs

• Experience and understanding of ServiceNow CSDM Model

• Able to analyse transform complex business requirements into technical deliverables

• Management of senior stakeholders

• Delivery management through 3rd parties

• Basic level of experience* in IT Architecture within Enterprise/multinational IT environment

• Academic background in IT or comparable professional experience

• Strong communication skills - ability to communicate with business leaders and technical teams

What can we offer you:

• Great collaboration and knowledge sharing spirit

• Stable employment in a company with international environment

• Benefit package (private medical health care, multisport card, life insurance, social fund, fruits in the office, integration events, employee pension program)

• Work in a modern office located in Wrocław city centre (pl. Nowy Targ) or from your home (we meet at the office once a week / twice a month depending where is your location)

• Excellent teamwork culture and friendly atmosphere

Please send your application documents to: rekrutacja@fresenius.com

*By applying for a job offer, you agree that only the country-specific labor law of the respective legal entity will be applied to the application process.