(Senior) Regional Service Manager (Europe) (m/f/d)

Your Impact

You will ensure that global IT service standards translate into consistent, high-quality service experiences across Europe, acting as the critical link between business expectations and operational delivery.

What You Will Drive

• End-to-end regional service performance transparency and accountability

• Strong business alignment and stakeholder trust across markets

• Early identification and escalation of systemic service risks

• Consistent application of global governance and SLA standards

• Effective cross-vendor and cross-domain coordination

How You Will Make a Difference

• Provide leadership with clear visibility on regional service performance

• Act as the trusted escalation partner for business stakeholders

• Ensure regional realities are reflected without compromising global standards

• Drive structured service improvements across countries and providers

What You Bring

• Extensive experience in IT Service Delivery / IT Operations in complex environments

• Proven ability to operate across multi-country, matrix organizations

• Strong stakeholder management and communication skills

• Experience managing outsourced and multi-vendor services

• Ability to navigate escalations and drive resolution under pressure

Why Join Us

• Play a pivotal role in aligning global strategy with regional execution

• Operate in a high-visibility role with direct business interaction

• Contribute to a major transformation toward standardized, global service delivery

• Help build a “One Team” service culture across Europe

• Influence how IT delivers value to the business at scale

Apply now and help us shaping #FutureFresenius