What you do
You are the central interface function between the customer service team, field service, marketing and external customers. You are the contact person responsible for out-of-stock management: identifying material bottlenecks and reporting them to product management. You actively participate in task force meetings to solve problems and optimize processes You are responsible for receiving, recording and ensuring the timely delivery of customer orders, including checking the entitlement to purchase medicines and narcotics You advise customers on orders and delivery services You develop solutions in the event of delivery difficulties You check customer invoices You are responsible for recording and processing returns
What you bring with you
You have completed commercial or equivalent training and have professional experience in a support or sales environment Several years of experience in customer service and ideally in the healthcare industry, pharmaceuticals or a comparable sector You have sound IT skills, especially in MS Office, SAP, as well as excellent stylistic German language skills and a good command of French You are confident and practiced in dealing with figures, data and facts With your solution-oriented and resilient personality, you can master challenging situations, especially in out-of-stock management
What we offer you
A versatile and varied job An established, motivated team with an appreciative work culture Modern infrastructure in a central location as well as flexible working hours and home office 6 weeks' vacation from the age of 40, attractive social benefits and mobility package
Apply now and help us shape #FutureFresenius. We look forward to getting to know you!
As long as the job ad is online, you can apply quickly and easily.
At Fresenius, we are convinced that combining different perspectives, opinions, experiences, cultures and values enables us to harness the potential that will make us even more successful. All job applicants are welcome.
All terms used in this job advertisement to denote persons refer to all genders equally.
When it’s not just a job, but your calling. When you have an impact on people’s lives every day. When you can’t imagine doing something else. Then you know it’s Fresenius.