Customer Service Specialist

Your tasks

In this important role with daily customer contact, you will be responsible for all order processing in the nursing homes and homecare sector:

• You will provide our customers with competent, reliable and empathetic advice and support throughout the entire order process (ordering, delivery service, cost accounting, returns processing)
• You record incoming orders correctly and on time and ensure smooth processing
• You carefully and efficiently check and process returns and mutation requests
• You work closely with internal interfaces and partners (sales force, pharmacy, supply chain management and logistics) to ensure optimal patient care

What sets you apart

• Strong communication skills, empathy and enjoy customer contact by telephone
• Completed basic training, preferably in a healthcare profession or basic commercial training with experience in healthcare or social insurance/public administration
• At least 3 years of professional experience, ideally in a healthcare company
• You are a team player and keep a cool head even in challenging situations
• Good user knowledge of MS Office, knowledge of SAP ERP and CRM Salesforce is a great advantage
• Fluent German and good knowledge of French (level B2/C1); knowledge of Italian is desirable

We offer you

• A meaningful job with a high degree of personal responsibility and variety
• A modern workplace, flexible working hours and home office
• 5 weeks vacation or 6 weeks from the age of 40
• Attractive social security benefits
• Very good public transport connections with an annual mobility bonus
• A collaborative atmosphere, which we cultivate at regular drinks receptions and company events

Apply now and help us shape #FutureFresenius. We look forward to getting to know you!