Join our dynamic Global IT Commercial Applications team and play a key role in developing customer-facing applications such as CRM, Mulesoft, CDP, and Marketing Technologies including marketing automation, CMS, DAM, product master, web analytics etc.. This is a unique opportunity to be at the forefront of enterprise-wide digital transformation initiatives.
Key Responsibilities:
Support the global CRM implementation in partnership with product owners and administrators.
Define and execute CRM integration strategies with key applications including SAP and Concur.
Oversee the decommissioning of legacy CRM systems, ensuring a smooth transition.
Architect and design scalable CRM solutions, leveraging platforms like Salesforce and Veeva.
Maintain data integrity, compliance, and security across all CRM platforms.
Partner with business leaders, IT teams, and end-users to understand technical needs.
Monitor CRM system performance, identifying and implementing improvements.
Ensure adherence to industry regulations and internal policies.
Provide mentorship and training to junior team members.
Qualifications & Experience:
Bachelor's degree in Computer Science, IT, or related field (Master’s preferred).
8+ years of experience in CRM architecture and implementation.
Expertise in Salesforce, Veeva, and marketing automation tools like Marketing Cloud, HubSpot, Pardot etc.
Proven experience decommissioning legacy CRM systems.
Strong understanding of data privacy, migration, and compliance standards.
Knowledge of data analytics, APIs, middleware (Mulesoft), and ETL solutions like Fivetran, DBT, MS Data Factory etc.
Proficiency in CRM system administration, customization, and workflow automation.
Experience in the life sciences industry is a strong advantage.
Strong leadership, team management, and project execution skills.
Excellent problem-solving and stakeholder engagement abilities.
What We Offer:
Joining us as a Senior Solutions Architect - CRM provides an exciting opportunity to drive digital transformation in a global setting. You will work on cutting-edge technologies, collaborate with cross-functional teams, and lead strategic CRM initiatives. If you're ready to make an impact, we look forward to your application.
Please submit your application in English. As long as the job ad is online, you can apply quickly and easily.
At Fresenius, we are convinced that combining different perspectives, opinions, experiences, cultures and values enables us to harness the potential that will make us even more successful. All job applicants are welcome.
All terms used in this job advertisement to denote persons refer to all genders equally.
When it’s not just a job, but your calling. When you have an impact on people’s lives every day. When you can’t imagine doing something else. Then you know it’s Fresenius.