Head of Demand Management (m/f/d)

Invest your expertise in a place of true value: the SAP Functional Shared Services department of a global health care group. With our colleagues based all over the world we are working on fascinating projects internally for the business segments within the Fresenius Group, envisioning effective and efficient SAP solutions and IT concepts for use in the health care sector.

In your new role as Head of Demand Management (m/f/d) you will lead all Demand Management activities within Fresenius Digital Technology. As Process Owner you will take over the end-to-end responsibility for the demand management process in particular its definition, implementation and optimization.

Let’s join forces: your experience and insightful, innovative ideas combined with our existing expertise will soon lead to innovative solutions in your area of responsibility.

Ready for new horizons? Welcome to Fresenius!

Your assignments

• Ensure alignment of business demands with organizational strategic objectives to deliver maximum value

• Lead the process of capturing, prioritizing, and allocating resources for business demands across the organization

• Collaborate with business units to translate their needs into IT/operational requirements, managing expectations effectively

• Drive the standardization and optimization of business processes to enhance efficiency, reduce costs, and improve customer satisfaction

• Ensure efficient resource allocation and develop demand forecasting models to meet future business needs

• Establish governance structures for process ownership, monitor KPIs, and report on demand management progress to executive leadership

• Manage and mentor a global team, fostering cross-functional collaboration and effective communication with stakeholders

• Oversee quality management of requirements, conduct process reviews, and implement risk mitigation measures in demand management

Your profile

• Completed studies in business administration, business informatics, engineering or a comparable qualification

• 8+ years of managing IT demands, with deep expertise in process management and requirements management

• Proven track record in leading large-scale process improvement initiatives in complex, multi-stakeholder environments

• Very good knowledge of ServiceNow and familiarity with project management tools and software (e.g., MS Project, Jira, or similar)

• Knowledge of ITIL, COBIT and other relevant frameworks

• Experience in portfolio management, capacity planning, and aligning business demands with strategic objectives

• Knowledge of ERP systems, particularly SAP, Oracle, or similar

• Demonstrated ability to lead and develop high-performing, cross-functional teams in a matrixed environment

• Strong analytical skills with a focus on achieving both short-term and long-term strategic goals

• Excellent communication skills in English with the ability to influence stakeholders and articulate complex concepts to diverse audiences; additional German language skills are an asset

Do you thrive in a company that never stands still?

Then we look forward to receiving your application along with your salary expectations.