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Bad Homburg, DEUPermanentFull-time
Senior Manager Call Center Management (m/f/d)
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Senior Manager Call Center Management (m/f/d)
Shape the future of customer communication with us!
Are you an organizational talent with strategic vision and a passion for excellent customer service? Then you've come to the right place! As Senior Manager Call Center Management, you will play a key role in the further development of our service quality and customer satisfaction.
Your tasks - with impact:
- Developing and implementing innovative strategies to optimize our call center processes
- Development of a decision matrix for the professional handling of customer enquiries
- Managing communication between customers, service providers and internal departments
- Identifying and solving operational challenges - both internally and externally
- Ensuring and further developing our quality management, including KPI definition, reporting and regular coordination with external partners
- Creating meaningful reports on service quality, customer feedback and performance
- Coordinating technical interfaces between service providers and internal teams
- Organization and documentation of training courses - from basic introduction to product training
- Budget responsibility and contract management in close coordination with the service provider
Your profile - convincing and committed:
- Successfully completed studies in business administration or natural sciences (e.g. ecotrophology, biology) with commercial know-how
- Sound knowledge of the legal framework in the field of pharmaceuticals and medical devices
- Experience in call center management or customer service required
- Very good knowledge of MS Office 365 (Word, Excel, PowerPoint, Teams)
- Strong communication and organizational skills as well as a structured, solution-oriented way of working
- Hands-on mentality, initiative and a high degree of self-motivation
Sounds like your next challenge?
Then we look forward to receiving your application and working with you to set new standards in customer service!
Your benefits
FlexBenefits
Deutschlandticket, job bike or would you prefer an increase in the childcare allowance? With the Fresenius FlexBenefits program, you can choose the benefit that suits your needs and your current life.
Career with a Purpose
With your job, you make a valuable contribution to improving patients' quality of life around the world.
Long-term Account
Whether it's training, caring for family members, early retirement or a period of absence - the long-term account offers various time-off options.
Pension Plan
At Fresenius, you receive an employer-funded company pension plan in addition to your salary.
Childcare Allowance
If you have children, you can apply for a financial allowance which is transferred monthly in addition to your salary.
Health at Work
We offer you a wide range of sports, nutrition trainings and preventative services.
Direct Insurance
Fresenius supports you in setting up your direct insurance – so you can benefit from the attractive conditions of our Group agreement.
Accident Insurance
At Fresenius, you are covered for accidents every day of the year, anywhere in the world. In addition, you can also insure your family.
Individual Professional Development
We promote you with professional development programs and support lifelong learning throughout your career.
Employee Discounts
We offer you to benefit from a program with attractive discounts on products and services from well-known retailers.
Corporate Catering
Our company restaurants provide you with freshly prepared meals every day.
Food Allowance
You can purchase food and drinks at a discounted price in our company restaurants.
Company Medical Service
The company medical service is available for consultation, first aid in the event of occupational accidents or reintegration.
Transport Connection
Most of our locations are very well connected to highways, bus stops or train stations.
Parking Lots
Free parking lots are available at many of our locations.
Sports Activities
Depending on the location, we offer a wide range of sports activities - from company runs and sports badges to tournaments and competitions.
Hybrid Working
Working from home or in the office or both? There are various offers for hybrid working that give you a lot of flexibility.
Employee Participation Program
With Fresenius SHARE, we let our employees participate in the company's performance through a share program; in addition, we enable them to buy shares at very favorable conditions.
Tariff-based supplementary long-term care insurance scheme
Employees covered by the collective bargaining agreement will be collectively insured by the employer against the risk of long-term care - without a health check.
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At a glance
Earliest possible start:
As from now
Job Type:
Permanent
Company:
Fresenius Kabi
Location:
Bad Homburg, DEU
Working condition:
Full-time
Job Function:
Service & Administration
Reference number:
R-10007308
Publishing date:
06/30/2025
As long as the job ad is online, you can apply quickly and easily.
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We seek talents and perspectives
At Fresenius, we are convinced that combining different perspectives, opinions, experiences, cultures and values enables us to harness the potential that will make us even more successful. All job applicants are welcome.
All terms used in this job advertisement to denote persons refer to all genders equally.
Careers with a purpose
When it’s not just a job, but your calling. When you have an impact on people’s lives every day. When you can’t imagine doing something else. Then you know it’s Fresenius.