(Senior) Business Analyst ServiceNow HRSD (m/f/d)

As part of Group Human Resources, our HR technology team is focused on building a seamless, digitally optimized experience across people functions. Our mission is to deliver secure, integrated technology that enhances employee service, supports people analytics, and improves the employee experience. Responsible for the architecture and management of our people technology ecosystem, the team oversees core systems, engagement platforms, and AI-powered solutions, including chatbots and self-service tooling.

Are you passionate about blending HR expertise with cutting-edge technology? Then join Fresenius to drive the evolution of HR engagement systems, primarily focusing on ServiceNow HRSD, by translating business needs into actionable technical solutions. This is your opportunity to shape the future of HR engagement through seamless implementation, efficient service delivery, and enhanced user experiences.

This position is to be filled in Europe, preferably in Germany.

Your assignments

• Partner with HR stakeholders to understand their needs, gathering and documenting requirements for system enhancements and use cases.

• Transform business requirements into technical specifications and collaborate with technical teams to ensure alignment and feasibility.

• Conduct workshops and interviews with end-users to refine requirements and prioritize features that align with organizational goals.

• Create use case documentation, process flows, and detailed requirements to guide development and configuration efforts.

• Manage the ServiceNow HRSD product backlog in collaboration with HR and IT product owners, create and prioritize user stories, and coordinate sprint and release planning for HRSD.

• Lead and support use case implementations on the ServiceNow HRSD platform or similar systems, ensuring alignment with business objectives.

• Perform initial testing of configurations, providing feedback and supporting the testing team for further validation.

• Identify and recommend opportunities to streamline HR service delivery processes with a focus on efficiency and user experience.

• Maintain up-to-date documentation on system configurations, workflows, and implementation processes for future reference.

• Facilitate training, address feedback, analyze and resolve issues, and adjust system configuration based on user insights to ensure long-term success.

• Act as the bridge between HR and IT teams, as well as external vendors, ensuring clear communication, alignment on requirements, and adherence to timelines.

• Support training and rollout activities to drive adoption of new functionalities and ensure smooth transitions.

Your profile

• A Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field.

• At least 4 years of professional experience in HR technology, HRIS, or related roles with a focus on requirements management and system implementation.

• Extensive experience implementing and enhancing ServiceNow HRSD functionalities and related processes in complex HR organizations – including hands-on experience making configuration changes.

• Demonstrated ability to gather, analyze, and document requirements for HR systems or digital engagement tools.

• Proven aptitude for translating business needs into technical solutions that deliver tangible results.

• Strong analytical, problem solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.

• Understanding of chatbot technologies or AI tools used in HR engagement is a plus.

• Detail-oriented with a knack for managing multiple priorities in dynamic environments.

• Strong interpersonal skills to facilitate discussions, document needs, and present ideas to diverse audiences.