As a Global Salesforce Business Analyst & Admin, your primary focus will be on enhancing and supporting Sales operations through the Salesforce Sales and Life Science Cloud platforms. You will drive regional CRM initiatives and service process optimizations within Fresenius Kabi's global ecosystem, working collaboratively with stakeholders across Sales, Service, IT, Commercial Excellence, and Digital Transformation teams.
Your role will involve delivering hands-on support to end users, with a strong emphasis on driving adoption and effectiveness of Sales and Life Science Cloud. Creating and maintaining targeted training materials and conducting service-oriented training sessions will be essential to ensure all stakeholders can efficiently utilize the tools and processes in place.
Beyond day-to-day operational support, you will contribute to the global OneCRM initiative—focusing specifically on the harmonization of customer service and sales processes. You will support the design, configuration, and rollout of OneCRM functionality related to Sales and Life Science Cloud. Your contributions will be key in establishing a consistent, high-performing service experience across all regions and business units.
PULSE Program (OneCRM) Support:
Support the overall OneCRM transformation at Fresenius Kabi and build an entire new Commercial Ecosystem from scratch by:
Help defining the wider Customer Engagement ecosystem within the Sales stream
Preparing workshops with the countries in order to kickstart the localization phase
Defining harmonized business processes across regions and business units with a focus on Sales Cloud and Life Science Cloud
Write Features & User Stories including potential solution design with a strong focus on Life Science Cloud
Configuring the OneCRM instances with a focus on Life Science Cloud
Support Trainings and Hypercare as part of the wider implementation phase
Support with the configuration and set-up of the new Commercial Ecosystem
Operational Business Support
Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem
Developing training materials and providing training sessions to ensure that stakeholders understand and can effectively use new systems or processes
Deliver end-user support and drive CRM adoption to gain efficiencies wherever possible
Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning)
Support with Reporting & Analytics to allow take better data-driven decisions
Close cross-functional collaboration with regional teams, IT and global digital transformation
Requisite Qualification & Experience:
University degree business administration, economics, or similar field
At least 5 years of professional experience in Pharma/ Life Science industry, preferably in CRM focused and commercial-oriented roles
At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin
In depth, practical experience with JIRA and Confluence
Salesforce Admin Certification is a must (additional Business Analyst, Sales & Service Cloud certifications preferred)
Independent, process- and result-oriented way of working as well as excellent communication and presentation skills
Fluency in the English language is required, any additional languages are an advantage
Intercultural experience and willingness to travel internationally
Please submit your application in English. As long as the job ad is online, you can apply quickly and easily.
At Fresenius, we are convinced that combining different perspectives, opinions, experiences, cultures and values enables us to harness the potential that will make us even more successful. All job applicants are welcome.
All terms used in this job advertisement to denote persons refer to all genders equally.
When it’s not just a job, but your calling. When you have an impact on people’s lives every day. When you can’t imagine doing something else. Then you know it’s Fresenius.