Customer Service Specialist

FresuCare AG - a subsidiary of Fresenius Kabi (Schweiz) AG - is a specialized homecare provider in the field of clinical nutrition. In line with our guiding principle of "caring at home", we provide our patients with holistic support during the transition from hospital to home.

In this challenging area in the midst of the dynamic healthcare system, we work together as a motivated and future-oriented team that provides patients with holistic care and pioneering support.

To support our team, we are looking for a committed and service-oriented person to start immediately or by arrangement as a

Customer Service Specialist 100% (m/f/d).

Your tasks

In this important role with daily customer contact, you will be responsible for the complete order processing in the nursing homes and homecare sector:

• You will provide competent, reliable and empathetic advice and support to our customers throughout the entire order process (ordering, delivery service, cost accounting, returns processing)
• You record incoming orders correctly and on time and ensure smooth processing
• You carefully and efficiently check and process returns and mutation requests
• You work closely with internal interfaces and partners (sales force, pharmacy, supply chain management and logistics) to ensure optimal patient care

What sets you apart

• Strong communication skills, empathy and enjoy customer contact by telephone
• Completed basic training, preferably in a healthcare profession or basic commercial training with experience in healthcare or social insurance/public administration
• At least 3 years of professional experience, ideally in a healthcare company
• You are a team player and keep a cool head even in challenging situations
• Good user knowledge of MS Office, knowledge of SAP ERP and CRM Salesforce is a great advantage
• Fluent German and good knowledge of French (level B2/C1); knowledge of Italian is desirable

We offer you

• A meaningful job with a high degree of personal responsibility and variety
• A modern workplace, flexible working hours and home office
• 5 weeks vacation or 6 weeks from the age of 40
• Attractive social security benefits
• Very good public transport connections with an annual mobility bonus
• A sense of togetherness, which we cultivate at regular drinks receptions and company events

Become part of our dedicated team and make an important contribution to improving the quality of life of our patients. We look forward to receiving your application. If you have any questions, please contact us!