What does a data expert working at the crossover point between IT and business at Fresenius do? What does a typical working day look like when you juggle huge sums of data whilst also keeping patients’ well-being at the forefront of your mind? In this interview, Thorsten Fleckenstein offers a fascinating perspective into his work and explains why he never stops learning.
My official job title is Managing Consultant for Analytics and Reporting. This essentially means that I am the driving force behind data-driven products for all branches across the corporation, i.e. Helios, Kabi, FSE. My job is to bundle data from a wide variety of sources, such as SAP, MedTech or external systems, and to link it up in a meaningful way so it can be analyzed. I am the interface between our technical teams and the stakeholders in the business – I work with the business segments to analyze their data and determine what they intend to do with it. I also spend around one third of my time working with the AI Center of Excellence, as I need to work very closely with this department. After all, you can’t create good AI applications without good data.
We are currently working on a central data platform that we are building in-house. It is called Data Lake. We are developing an architecture so that one day we will have one single platform across the corporation for all data-driven products and processes. Here we are “marrying” the data from SAP systems with data from other sources, e.g. from production machines, medical devices in the hospitals, patient data, etc. We need to create the central platform so that all these different types of data are compatible with each other. This is the only way to create a clean database to then feed AI-supported solutions and carry out meaningful analyses. In the future, predictive maintenance will also receive data from this central platform in real-time.
Every day I face new challenges, come across new technologies, and discover new perspectives. I find the interplay between data quality, AI and machine learning fascinating. It is not just about the technical details; we are building the foundations so that predictive maintenance and voice-controlled patient communications can become a reality. And the best thing is that my work has a direct impact on patient health. My background is in consultancy in the banking sector and things are so different here in the healthcare industry. It’s not just about numbers – it is about creating real value and about improving the treatment and health of patients. It is something that I am really passionate about.
My day-to-day working life is really varied. New requests often land from the business units, for example when they want new reports drawing up or dashboards expanding to include additional data. In these cases, I clarify which data is required, draw up a project plan and then pass it onto my team, so work can commence. If a source system needs to be connected from the bottom up – Workday is a good current example of this – then I examine the system architecture, draw up a concept and then discuss it with colleagues from the Workday and business teams. I manage projects and provide consultancy on both technical and specialist topics. I am like a translator between these two separate worlds.
I actually first came into contact with the healthcare sector in my youth – my father was a businessman and had a company selling laboratory supplies. Fresenius was one of his clients. It didn’t interest me initially. I studied Computer Science and Business Administration and started my career at a small IT company. I then spent several years in IT consultancy before moving to a company focusing on Microsoft products. During this time, I worked for Fresenius as an external consultant on a project. It went quite well, and I was offered a job at Fresenius as a result. I fit into the environment here really well. I was born in Bad Homburg, so I already knew lots of people who worked at Fresenius. I have been at the company ever since – for over 12 years now.
Openness, honesty and treating each other as equals: these values are all really important to us. We have a diverse team, including colleagues in India and our external service providers. Everyone is allowed and encouraged to have an opinion, regardless of where they are based or their position in the company. I believe it is important to be familiar with technology and to be able to speak to our colleagues in the business segments. Many of our developers are confident enough to have calls with the departments – something that is not always the case in the world of IT. In addition, we promote long-term collaborations and regularly invite our Indian colleagues to Germany. I think it is important to foster a good atmosphere, especially as we all predominantly work remotely. Our stand-up calls include conversations about things outside of work.
Because we are working on something with a true purpose. We are a corporation with a lot of fascinating areas – from hospitals to pharmaceuticals to medical technology – and we are extremely diverse as a result. An incredible amount is happening in IT and data, and we are right at the forefront of the technology. We work with the most advanced technologies. Further development is strongly encouraged, and innovation is desired. Of course, lots of things are very much work in progress, but there is a lot happening. And healthcare is an industry of the future. If you are looking to shape something and drive something forward, you are in the right place. We have a great company culture that lives and promotes diversity.
People who want to work here need to be willing to keep learning. They need to be able to communicate openly and honestly – this is really important for me. It is vital to be able to manage multiple projects at once, to be able to switch between tasks and topics and do it quickly. This is part of a normal working day here.
I’m definitely proud of our Data Lake platform. We created it from scratch with little resource, and it happened in the middle of a restructuring. It now provides the foundation for lots of data-driven applications used within the corporation. I am proud of the many innovative projects that I have participated in: from EPO dosing for dialysis patients to strategic consulting for new AI products. I often hear people say that I am easy to work with – both personally and professionally. I am honest, I don’t make empty promises, and people appreciate that. And I’m proud of that. I’m definitely not quiet or shy which is important for my job as the interface between technology and business.
Thank you for the interview Thorsten!