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Bad Homburg, DEURegularFull-time

Global Business Analyst & Admin (Customer / Technical Service) - Salesforce (m/f/d)

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As a Global Salesforce Business Analyst & Admin for Service you will be part of the Global Commercial Ecosystem & Enablement Team at Fresenius Kabi AG.

In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes. You will support the design, configuration, and rollout of OneCRM functions related to Technical and Customer Service and contribute to the continuous evolution of a global Salesforce platform.

The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration within Agentforce for Life Sciences, Service Cloud, and Salesforce Field Service. You will work side by side with Product Owners, global teams, and local administrators, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level.

Your responsibilities:

Map and harmonize end-to-end Customer and Technical Service processes; define features and user stories.
Configure and extend Service Cloud (Agentforce for Life Sciences) and Salesforce Field Service with best practices.
Run discovery workshops, training, and hypercare; partner with local admins to drive adoption and KPIs (e.g., SLA, FTF, MTTR).
Ensure data quality and reporting foundations for operational insights and continuous improvement.

Your qualifications:

University degree business administration, economics, or similar field
At least 3 years as Salesforce BA/Admin with Service Cloud and/or Salesforce Field Service in production environments.
Salesforce Administrator certification required; Service Cloud and/or Field Service certifications mandatory; Salesforce Business Analyst certification preferred.
Proficiency with Jira/Confluence
Strong stakeholder and project management skills.
Fluency in English required; other languages are a plus
Willingness to travel internationally.

Your benefits

FlexBenefits

Deutschlandticket, job bike or would you prefer an increase in the childcare allowance? With the Fresenius FlexBenefits program, you can choose the benefit that suits your needs and your current life.

Career with a Purpose

With your job, you make a valuable contribution to improving patients' quality of life around the world.

Long-term Account

Whether it's training, caring for family members, early retirement or a period of absence - the long-term account offers various time-off options.

Pension Plan

At Fresenius, you receive an employer-funded company pension plan in addition to your salary.

Childcare Allowance

If you have children, you can apply for a financial allowance which is transferred monthly in addition to your salary.

Mental Health at Work

In addition to nutrition training, preventative measures and anti-stress seminars, Fresenius also organizes special campaign days on the topic of "Mental Health".

Direct Insurance

Fresenius supports you in setting up your direct insurance – so you can benefit from the attractive conditions of our Group agreement.

Accident Insurance

At Fresenius, you are covered for accidents every day of the year, anywhere in the world. In addition, you can also insure your family.

Individual Professional Development

We promote you with professional development programs and support lifelong learning throughout your career.

Employee Discounts

We offer you to benefit from a program with attractive discounts on products and services from well-known retailers.

Corporate Catering

Our company restaurants provide you with freshly prepared meals every day.

Food Allowance

You can purchase food and drinks at a discounted price in our company restaurants.

Company Medical Service

The company medical service is available for consultation, first aid in the event of occupational accidents or reintegration.

Transport Connection

Most of our locations are very well connected to highways, bus stops or train stations.

Parking Lots

Free parking lots are available at many of our locations.

Sports Activities

Depending on the location, we offer a wide range of sports activities - from company runs and sports badges to tournaments and competitions.

Hybrid Working

Working from home or in the office or both? There are various offers for hybrid working that give you a lot of flexibility.

Employee Participation Program

With Fresenius SHARE, we let our employees participate in the company's performance through a share program; in addition, we enable them to buy shares at very favorable conditions.

Tariff-based supplementary long-term care insurance scheme

Employees covered by the collective bargaining agreement will be collectively insured by the employer against the risk of long-term care - without a health check.

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At a glance

Earliest possible start:

As from now

Job Type:

Regular

Company:

Fresenius Kabi

Location:

Bad Homburg, DEU

Working condition:

Full-time

Job Function:

Finance, Controlling & Accounting

Reference number:

R-10007587

Publishing date:

05/19/2025

Please submit your application in English. As long as the job ad is online, you can apply quickly and easily.

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Your contact

Lisa Freimuth [C]

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At Fresenius, we are convinced that combining different perspectives, opinions, experiences, cultures and values enables us to harness the potential that will make us even more successful. All job applicants are welcome.

All terms used in this job advertisement to denote persons refer to all genders equally.

Careers with a purpose

When it’s not just a job, but your calling. When you have an impact on people’s lives every day. When you can’t imagine doing something else. Then you know it’s Fresenius.

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