Global Data Steward - Commercial (m/f/d)

Main Tasks:

Data Governance Framework

• Define and maintain governance standards for commercial data domains, including marketing attributes, pricing/tender data, and compliance-related metadata (MLR).

• Ensure alignment with global data governance principles and support integration consistency across CRM and other components of the commercial ecosystem.

• Document governance rules and maintain a clear framework for stewardship responsibilities

Business Process Design

• Develop and document end-to-end processes for managing commercial master data (e.g., creation, update, deduplication).

• Identify gaps in existing processes and propose improvements to enhance efficiency and data quality.

• Ensure that business processes adhere to compliance requirements and global governance standards.

Business Rule Definition

• Collaborate with stakeholders to define and document business rules for validation, enrichment, and survivorship logic.

• Translate business rules into actionable requirements for CRM and MDM systems.

• Support implementation of automated controls to enforce governance rules and minimize manual intervention.

Continuous Data Management

• Define and monitor data quality KPIs for commercial master data and initiate corrective actions where needed.

• Support data cleansing and migration activities during implementation and ensure ongoing data integrity.

• Maintain governance documentation and provide audit support for regulatory-sensitive data.

Stakeholder Collaboration & Communication

• Act as a business partner for commercial data governance, working closely with stakeholders in Sales, Marketing, Service, Pricing, and Compliance.

• Act as the primary point of contact for master data-related issues within the commercial ecosystem.

• Liaise with IT teams to ensure governance requirements are implemented across the commercial ecosystem.

• Prepare reports, presentations, and updates for senior management and governance forums.

Technology & Stakeholder Collaboration

• Work with IT teams to implement governance features in SAP MDG, Salesforce, and other components of the commercial ecosystem.

• Use tools like JIRA and Confluence for backlog management and documentation.

• Collaborate across all commercial ecosystem components, with current focus on global CRM transformation.

• Prepare reports and presentations for governance updates.

Requisite Qualification & Experience:

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or related field. Master’s degree or PhD preferred.

• At least 4 years of experience in commercial data governance, CRM/MDM projects, or related roles.

• Strong understanding of commercial processes (Sales, Marketing, and Service) in Life Sciences or Healthcare.

• Demonstrated expertise in master data management, including data cleansing and data migration processes.

• Familiarity with Salesforce and/or SAP MDG preferred.

• Knowledge of data governance principles, compliance requirements (GDPR, MLR), and business process mapping.

• Excellent communication and stakeholder management skills.

• Fluency in English required; intercultural experience is a plus.