In this role you will be responsible for the technical support of Fresenius Kabi MedTech GmbH devices in the field of blood and plasma donation as well as blood bank devices.
Among other things, you will be responsible for maintenance, commissioning and troubleshooting, thus ensuring a high level of customer satisfaction by responding promptly to customer inquiries.
Carrying out installations, repairs, maintenance, safety checks and corrective measures
Telephone advice/support for customers with technical problems
Responsibility for ensuring that all activities are carried out in accordance with the current instructions and information of the Fresenius Kabi quality system
Recording and updating all service-relevant data and activities in the service system
Organizing the distribution of work to ensure the services contractually promised to the customer
Efficient management of the required spare parts to ensure rapid support for our customers, taking into account the associated storage costs
Regular feedback to the supervisor in the event of recurring problems in order to provide the customer with the best possible service
Professional and service-oriented communication with customers as well as building and maintaining long-term, partnership-based relationships with customers and business partners
Completed training in the field of medical technology or another comparable technical discipline
Knowledge of legal requirements (Medical Devices and Transfusion Act) and the quality standards and norms required in this area
Experience in the field of technical service for medical devices desirable
Basic knowledge of the MS Office programs Excel, Word, Outlook
High service and customer orientation, friendly and professional demeanor
Strong communication skills, ability to work in a team and a structured, independent way of working
Good knowledge of English in order to understand technical documents in English and to be able to use them without errors
Willingness to travel and a class B driver's license
30 days vacation
Vacation and Christmas bonus
Good onboarding process
Friendly and team-oriented working atmosphere
Flexible working hours
Individual training and further education opportunities
Company accident insurance
Flat hierarchies
Exciting challenges
Water, coffee and tea "for free"
Office fruit "for free"
We are currently looking for field service technicians (m/f/d) to strengthen our team in various regions of Germany. The areas of operation are Berlin, Hamburg and Cologne. Please indicate your preferred region when applying.
As long as the job ad is online, you can apply quickly and easily.
At Fresenius, we are convinced that combining different perspectives, opinions, experiences, cultures and values enables us to harness the potential that will make us even more successful. All job applicants are welcome.
All terms used in this job advertisement to denote persons refer to all genders equally.
When it’s not just a job, but your calling. When you have an impact on people’s lives every day. When you can’t imagine doing something else. Then you know it’s Fresenius.