CRM Manager (m/f/d) - limited to 18 months

As CRM Manager (m/f/d) you will be responsible for the holistic support and further development of the Customer Relationship Management system and actively participate in the introduction of a new system. You will act as a central interface between management, sales and IT and ensure that processes can be efficiently mapped and controlled based on data.

Your tasks

• Preparing and supporting the introduction of a new CRM system

• Ensuring the ongoing operation of the existing system

• Analyzing and optimizing CRM processes in close coordination with the specialist departments

• Recording, evaluating and implementing user requirements

• Managing internal and external service providers and project participants

• Developing and implementing training concepts for end users

• Creating dashboards and analyses for sales support

• Coordination of the IT co-determination process in cooperation with the works council

Your profile

• Completed studies in business informatics, business administration with a focus on IT or a comparable qualification

• At least 2 years of professional experience in the CRM environment

• Very good knowledge of MS Office, CRM systems (esp. Salesforce)

• Experience in the pharmaceutical or healthcare sector is an advantage

• Proven competence in project management and cross-team collaboration

• SAP knowledge is an advantage

• Strong analytical and conceptual skills

• Strong communication skills, organizational talent and customer orientation

• Good command of English (B2) and very good command of written and spoken German