Technical Area Manager BeNeLux

Fresenius Medical Care aims to continuously improve the quality of life of patients with kidney disease by offering innovative products and treatment concepts of the highest quality.

Our clients and patients in the BeNeLux also deserve excellent technical services.

As Technical Area Manager you will lead a team of field- and inhouse technicians in Belgium and The Netherlands responsible for installation and maintenance of equipment at customer sites.

A very interesting role for an (field) operations manager with experience in Technical customer service.

People management:

We are looking for a people manager who has the ability to lead a team of experienced service technicians to:

  • Drive people development by identifying training needs and ensure timely participation in training.
  • Responsible for team members’ performance and customer service attitude.
  • Use the people performance management process to support a culture of engagement and empowerment.
  • Create an open-minded atmosphere to allow innovative thinking by encouraging others to express their individual point of view, listens carefully to extract business potentials.

Drive succesful execution of the following services activities, executed by the field- and inhouse technicians:

  • Planned and unplanned maintenance.
  • Implementation of technical upgrades of equipment and field modifications.
  • In-house repair of returned defective products.
  • Installation of new products at customers by the field- and inhouse technicians.
  • Assist in the implementation and support of Dialysis IT infrastructure.
  • Creation of service offer proposals towards sales.
  • Act as point of contact for sales for tender/offer creation.

Operational performance management:

  • Drive performance monitoring of Technical Operations through monitoring of targets, KPI’s and dashboards.
  • Conduct regular review meetings with Technicians to drive continuous improvement (PDCA cycle) and structural problem solving in Technical Operations, based on KPI performance.
  • Ensure correct and complete statistics on service data in installed base systems and service reporting.
  • Reports (structural) product failures to Global R&D using appropriate reporting systems.
  • Receive and handle customer feedback and complaints, manage activities to properly close complaints.
  • To review and implement any non-conformity and audit actions that may arise.
  • Monitor Status of machines under contract in terms of Technical Safety Check and Preventive Maintenance.
  • Definition of service stock requirements on product & technician level.
  • Organize regular technician meetings and workshops transferring up to date information and knowledge.
  • Ensure compliance to all relevant policies, guidelines, manuals and standard operating procedures.

Collaboration between Services teams and other departments:

  • Support the Technical Coordinator on customer escalations when required.
  • Support the business teams and participate in contract/business review meetings as appropriate, assisting in contract tender submissions as relevant in an accurate and timely manner.
  • Interact with the relevant business teams, having a full understanding of the regional and company objectives.
  • Bachelor or Master degree in technical direction, or similar based on experience.
  • Interest and ability to understand technical product details.
  • Relevant work experience in customer support or service operations and planning.
  • Ability to listen and communicate to customers in an understanding and respectful way.
  • Excellent communication and project management skills.
  • Strong in managing internal and external stakeholders to meet customer needs.
  • Structured way of working with strong focus on efficient and effective processes and continuous improvement.   
  • Highly professional attitude characterized by a result, quality, patient and customer oriented working style.  
  • You speak Dutch, English and preferably also French.
  • Advanced in Excel.
  • Experience with any ERP system, preferably SAP.

Fresenius Medical Care offers new colleagues a permanent contract with a competitive salary, bonus and leasecar. Besides that, we are offering a flexible working environment including working from home. Within Fresenius Medical Care there is an informal working atmosphere, in which attention is paid to each individual.

Who are we?

Fresenius Medical Care is the world’s leading provider of products and services for people with chronic kidney failure. Around 3.5 million patients worldwide with this disease regularly undergo dialysis treatment. Dialysis is a life-saving blood cleansing procedure that substitutes the function of the kidney in case of kidney failure.

We care for more than 348,000 patients in our global network of more than 4,000 dialysis clinics. At the same time, we operate 45 production sites in more than 20 countries, to provide dialysis products such as dialysis machines, dialyzers and related disposables.

We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. Would you also like to make your contribution to kidney patients?

Join Fresenius!

  • Karrierelevel:
  • Berufserfahrene
  • Einsatzbereich:
  • Medizintechnik
  • Arbeitsverhältnis:
  • Unbefristet / Vollzeit
  • Unternehmensbereich:
  • Fresenius Medical Care
  • Standort:
  • International / Den Bosch
  • Bewerbungsfrist:
  • none - we look forward to your application
Sabina Kovalevskaja
Fresenius Medical Care Nederland B.V.
Nieuwkuijk
Ref. number 43170

Offen für Individualität und Vielfalt

Fresenius begrüßt Bewerbungen aller Menschen, unabhängig von Geschlecht, Alter, Herkunft, Nationalität, Religion, Behinderung, sexueller Identität und Orientierung oder sonstigen Merkmalen.

Sämtliche Personenbezeichnungen in dieser Stellenausschreibung gelten für alle Geschlechter gleichermaßen (männlich, weiblich, divers).

Karriere mit Sinn

Mehr als 300.000 Menschen auf allen Kontinenten arbeiten bei Fresenius daran, immer bessere Medizin für immer mehr Menschen anzubieten. Unsere eigenständigen Unternehmens­bereiche Fresenius Medical Care, Fresenius Kabi, Fresenius Helios und Fresenius Vamed bieten ein breites Spektrum an Produkten und Dienstleistungen im Gesundheitssektor. Bei uns haben Sie die Chance, mit Ihrer Karriere einen Unterschied zu machen – und Teil unserer beeindruckenden Wachstumsgeschichte zu werden.

Technical Area Manager BeNeLux

Fresenius Medical Care aims to continuously improve the quality of life of patients with kidney disease by offering innovative products and treatment concepts of the highest quality.

Our clients and patients in the BeNeLux also deserve excellent technical services.

As Technical Area Manager you will lead a team of field- and inhouse technicians in Belgium and The Netherlands responsible for installation and maintenance of equipment at customer sites.

A very interesting role for an (field) operations manager with experience in Technical customer service.

Your assignments

People management:

We are looking for a people manager who has the ability to lead a team of experienced service technicians to:

  • Drive people development by identifying training needs and ensure timely participation in training.
  • Responsible for team members’ performance and customer service attitude.
  • Use the people performance management process to support a culture of engagement and empowerment.
  • Create an open-minded atmosphere to allow innovative thinking by encouraging others to express their individual point of view, listens carefully to extract business potentials.

Drive succesful execution of the following services activities, executed by the field- and inhouse technicians:

  • Planned and unplanned maintenance.
  • Implementation of technical upgrades of equipment and field modifications.
  • In-house repair of returned defective products.
  • Installation of new products at customers by the field- and inhouse technicians.
  • Assist in the implementation and support of Dialysis IT infrastructure.
  • Creation of service offer proposals towards sales.
  • Act as point of contact for sales for tender/offer creation.

Operational performance management:

  • Drive performance monitoring of Technical Operations through monitoring of targets, KPI’s and dashboards.
  • Conduct regular review meetings with Technicians to drive continuous improvement (PDCA cycle) and structural problem solving in Technical Operations, based on KPI performance.
  • Ensure correct and complete statistics on service data in installed base systems and service reporting.
  • Reports (structural) product failures to Global R&D using appropriate reporting systems.
  • Receive and handle customer feedback and complaints, manage activities to properly close complaints.
  • To review and implement any non-conformity and audit actions that may arise.
  • Monitor Status of machines under contract in terms of Technical Safety Check and Preventive Maintenance.
  • Definition of service stock requirements on product & technician level.
  • Organize regular technician meetings and workshops transferring up to date information and knowledge.
  • Ensure compliance to all relevant policies, guidelines, manuals and standard operating procedures.

Collaboration between Services teams and other departments:

  • Support the Technical Coordinator on customer escalations when required.
  • Support the business teams and participate in contract/business review meetings as appropriate, assisting in contract tender submissions as relevant in an accurate and timely manner.
  • Interact with the relevant business teams, having a full understanding of the regional and company objectives.

Your profile

  • Bachelor or Master degree in technical direction, or similar based on experience.
  • Interest and ability to understand technical product details.
  • Relevant work experience in customer support or service operations and planning.
  • Ability to listen and communicate to customers in an understanding and respectful way.
  • Excellent communication and project management skills.
  • Strong in managing internal and external stakeholders to meet customer needs.
  • Structured way of working with strong focus on efficient and effective processes and continuous improvement.   
  • Highly professional attitude characterized by a result, quality, patient and customer oriented working style.  
  • You speak Dutch, English and preferably also French.
  • Advanced in Excel.
  • Experience with any ERP system, preferably SAP.

Our offer to you

Fresenius Medical Care offers new colleagues a permanent contract with a competitive salary, bonus and leasecar. Besides that, we are offering a flexible working environment including working from home. Within Fresenius Medical Care there is an informal working atmosphere, in which attention is paid to each individual.

Who are we?

Fresenius Medical Care is the world’s leading provider of products and services for people with chronic kidney failure. Around 3.5 million patients worldwide with this disease regularly undergo dialysis treatment. Dialysis is a life-saving blood cleansing procedure that substitutes the function of the kidney in case of kidney failure.

We care for more than 348,000 patients in our global network of more than 4,000 dialysis clinics. At the same time, we operate 45 production sites in more than 20 countries, to provide dialysis products such as dialysis machines, dialyzers and related disposables.

We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. Would you also like to make your contribution to kidney patients?

Join Fresenius!

Ihr Kontakt

Sabina Kovalevskaja
Fresenius Medical Care Nederland B.V.
Nieuwkuijk
Ref. number 43170

Karrierelevel
Berufserfahrene
Einsatzbereich
Medizintechnik
Arbeitsverhältnis
Unbefristet / Vollzeit
Unternehmensbereich
Fresenius Medical Care
Standort
International / Den Bosch
Bewerbungsfrist
none - we look forward to your application

Offen für Individualität und Vielfalt

Fresenius begrüßt Bewerbungen aller Menschen, unabhängig von Geschlecht, Alter, Herkunft, Nationalität, Religion, Behinderung, sexueller Identität und Orientierung oder sonstigen Merkmalen.

Sämtliche Personenbezeichnungen in dieser Stellenausschreibung gelten für alle Geschlechter gleichermaßen (männlich, weiblich, divers).

Karriere mit Sinn

Mehr als 300.000 Menschen auf allen Kontinenten arbeiten bei Fresenius daran, immer bessere Medizin für immer mehr Menschen anzubieten. Unsere eigenständigen Unternehmens­bereiche Fresenius Medical Care, Fresenius Kabi, Fresenius Helios und Fresenius Vamed bieten ein breites Spektrum an Produkten und Dienstleistungen im Gesundheitssektor. Bei uns haben Sie die Chance, mit Ihrer Karriere einen Unterschied zu machen – und Teil unserer beeindruckenden Wachstumsgeschichte zu werden.

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